Instaclustr
Lead Technical Operations Engineer / Apr 2016 - Present
- Cassandra expert
- Development of Cassandra tools
- Support of Spark, Kafka, and Elasticsearch
Duties included:
- Responding to customer queries and incidents, diagnosing and solving complex technical issues including code-level debugging, and demonstrating the highest standards of customer communication.
- Maintain expert-level knowledge of Apache Cassandra and other relevant technology concepts and operations.
- Actively participate in the Cassandra community through mailing lists and contributing code to the Apache Cassandra project.
- Investigate cluster usage patterns, data models and system logs and apply expert Cassandra knowledge and standard maintenance procedures to optimise the performance and stability of production systems.
- Be a proactive, reliable and supportive member of the TechOps team, working in 24/7 rotating shift roster.
- Provide training to team members and customers in Cassandra and Instaclustr operational procedures and concepts, and ensure these processes are adhered to.
- Identifying and implementing opportunities to continuously improve TechOps activities through the development and maintenance of tools and procedures or feedback to the product engineering team.
- Undertake cluster reviews and other consulting engagements.